Pre-order policy

• When you pay. Pre-orders are charged in full at checkout. This is what secures your units from our allocation.
• When it ships. On the release date shown on the product page, or the next business day after we receive the product from the distributor. Release dates come from the publisher and can move; if the date changes we email you. If we cannot deliver within 30 days of the expected date shown when you ordered, you may cancel that line for a full refund.
• Final sale. A paid pre-order cannot be cancelled and is not refundable for a change of mind, whatever the product's price does before or after release. Your payment is what reserves your units on our allocation, and we order against it. The only refunds are the ones in this policy: no allocation, a shortage, or a delivery more than 30 days late.
• Subject to allocation. Every pre-order is subject to the allocation the publisher and the distributor give us, which is set after pre-orders open and can be cut at any time. Ordering does not guarantee a unit.
• First come, first served. Allocation is filled strictly in the order pre-orders were paid. If we receive fewer units than we sold, the earliest orders are filled first.
• Full refund if we get nothing. If we receive no allocation of a product, every pre-order for it is refunded in full. If we receive part of one, the units we cannot supply are refunded in full, within 15 days of us learning of the shortage. We never substitute a different product without asking.
• Price. Pre-order prices follow the market and change from day to day. The price you paid is the price: we never charge more if it goes up, and we do not refund the difference if it goes down.
• Magic: The Gathering. Pre-orders of sealed Magic product ship within Canada only for one year after release (publisher terms).

Jeu d'Évasion Escaparium inc. (L'Atelier TCG), 5545 boul. des Rossignols, Laval, Quebec H7L 5S7 · 514-369-7267 · info@ateliertcg.com