Frequently asked questions
How fast do you ship?
Items marked "In stock, ready to ship" leave our Laval store within 1 business day (orders before 2 pm Eastern ship the same day). Items marked "Ships from warehouse" reach you in 3 to 7 business days: we order from our Canadian distributor two to three times a week, receive, check and ship.
How much is shipping?
What the carrier charges us, nothing more: quoted live in the cart from your postal code, with tracking, typically $8 to $17 for one booster box in Canada. Pickup at the store in Laval or Dorval is free. US and international shipping is quoted live as well.
Do you ship to the United States and internationally?
Yes. Prices are in Canadian dollars; the checkout can show the amount in your currency. Import duties and taxes outside Canada are collected by the carrier or customs on delivery. One exception: sealed Magic: The Gathering released less than a year ago ships within Canada only, under Wizards of the Coast's authorized-retailer terms.
Are your products authentic and sealed?
Every sealed product comes from authorized distribution for Canada, with invoices kept for every case. Shrink-wrap and case seals are intact; we never open or reseal.
How do pre-orders work?
Pre-orders are paid in full at checkout and ship on the release date or the next business day after we receive the product. They are final sale: once placed they cannot be cancelled or refunded. They are also subject to allocation. We are given a quantity by our distributors, we fill pre-orders first come first served, and if we receive no allocation of a product you are refunded in full, as you are for any unit we cannot supply.
What payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay and Link through Stripe. We never see your card number. Interac e-Transfer is available for in-store pickup on request.
Can I return a sealed product?
No. All sales are final: no returns, no exchanges and no refunds, sealed or opened. The one thing we always refund is an item we cannot supply, for example a pre-order the publisher cuts, and we put right anything we ship wrong or leave out.
How are boxes packed?
In a corrugated box with padding, never a bare mailer, so box corners arrive intact. Cases stay case-sealed.
Can I pick up in store?
Yes, free, at 5545 boul. des Rossignols, Laval. Choose pickup at checkout; we email you when the order is ready and you come get it during our opening hours, no appointment needed.
How do I see my orders? Do I need an account?
No account, no password. Every confirmation email carries the direct link to its order (status, tracking, refunds). To see all your orders at once, go to the My orders page, enter the email you paid with, and we send you a link that stays valid for 15 minutes.
Do you buy cards and collections?
Yes: Magic, Pokémon, Lorcana, One Piece and Yu-Gi-Oh! singles, collections and sealed product. Search your cards or upload your app's export on the Sell page and we reply with a cash and a store-credit offer within 2 business days.